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RECALL: Cottonelle Flushable Wipes

Posted Oct 22nd, 2020 in Recalls

RECALL: Cottonelle Flushable Wipes

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Cottonelle® & Cottonelle® GentlePlus Flushable Wipes Products recalled due to potential microbial contamination

Affected products (Recall)

Cottonelle® & Cottonelle® GentlePlus Flushable Wipes

Product description

This recall involves Cottonelle® & Cottonelle® GentlePlus Flushable Wipes products. The UPC code is located on the bottom of the package. The recalled product can also be identified by entering the lot code found on the bottom of the package into the Kimberly-Clark lot checker.

cottonelle recallThe following products are included in this recall:
Package UPC
Product Description
Cottonelle® Flushable Wipes, Flip Top, 42 Count
Cottonelle® Flushable Wipes, Flip Top, 2 PK x 42 Count
Cottonelle® Flushable Wipes, Flip Top, 4 PK x 42 Count
Cottonelle® Flushable Wipes, Flip Top, CA Pallet 10 PK x 56 Count
Cottonelle® GentlePlus Flushable Wipes, Flip Top, 42 Count
Cottonelle® GentlePlus Flushable Wipes, Flip Top, 2 PK x 42 Count

Hazard identified
Some of the recalled products may have the presence of a common household microorganism, Pluralibacter gergoviae. Pluralibacter gergoviae rarely causes serious infections in healthy individuals. Individuals with weakened immune systems, who suffer from a serious pre-existing condition, who have been treated surgically, or belong to another sensitive group of persons are at an increased risk of infection if they use the contaminated product. 

As of October 7, 2020, the company has received no reports of incidents or serious injuries in Canada.

Number sold
The company reported that 2,064,860 units of the affected product were sold in Canada.

Time period sold
The affected products were sold from February 14, 2020 to October 7, 2020.

Place of origin
Manufactured in United States

What you should do

Consumers should immediately stop using the recalled product and dispose of it. Contact Kimberly-Clark for a refund and for information on disposal. Consumers can identify affected product by looking for the specific lot code found on the bottom of the package and entering it into the Kimberly-Clark lot checker on .

For more information, consumers can contact Kimberly-Clark at 1-800-414-0165  from 8:00 am to 5:00 pm (CST) Monday through Friday, or by using the 'contact us' button at the top of our web page.

Please note that, in addition to the requirements of the Cosmetic Regulations, the Food and Drugs Act (FDA) prohibits the sale of cosmetics that are either made with hazardous substances, or under unsanitary conditions, to users in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.

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